NOC/OCC Team Leader
Lead a high-performing team in a fast-paced NOC environment, driving operations, escalations, and compliance across retailer, technical, and player support.
Sizekhaya is an iGaming company based in Johannesburg.
- Competitive salary
- Shift-based work
Benefits estimated based on industry standards
Hiring: NOC/OCC Team Leader | Johannesburg Lead a high-performing team in a fast-paced NOC environment, driving operations, escalations, and compliance across retailer, technical, and player support. Key Focus • Real-time operations & queue management • L2 escalations & incident handling • KPI delivery: FCR, QA, CSAT, SLA • Compliance: FICA/KYC, POPIA, audit readiness What You Bring • 5+ years call centre | 2+ years leadership • Experience in regulated environments (fintech/gaming) • Strong decision-making & performance management 📍 Johannesburg | Shift-based 📧 Apply: hr@sizekhaya.co.za 🔗 Apply now or share with a strong operations leader. #NOC #TeamLeader #Operations #CallCentreJobs #Johannesburg #Hiring
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