NOC/OCC Call Centre Agent
This role involves managing inbound and outbound support, handling retailer activations, technical support, and player queries in a fast-paced NOC environment.
Sizekhaya is an iGaming operator based in Johannesburg, South Africa.
- Competitive salary
- Shift-based work
- Opportunity to start a career in IT operations, customer support, and NOC environments
Benefits estimated based on industry standards
Hiring: NOC/OCC Call Centre Agent | Johannesburg Join a fast-paced NOC environment as a first-line support specialist, handling retailer activation, technical support, and player queries. What You’ll Do • Manage inbound/outbound support (60–90 calls/shift) • Handle retailer activations, terminal issues & player enquiries • Perform FICA/KYC verification & ensure full compliance • Log, troubleshoot, and escalate incidents within SLA • Deliver excellent service across voice, email & chat Targets • FCR ≥ 75% | QA ≥ 85% | CSAT ≥ 85% • AHT: 4–6 mins | Data Accuracy ≥ 98% What You Bring • Matric + 1–2 years call centre experience • Strong communication & problem-solving skills • Ability to work under pressure in a high-volume environment 📍 Johannesburg | Shift-based 📧 Apply: hr@sizekhaya.co.za 🔗 Start your career in IT operations, customer support & NOC environments. #CallCentreJobs #NOC #CustomerSupport #Johannesburg #EntryLevelJobs #Hiring
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