Various Roles in Player Support, Operations, QA, Payments, and Platform Management

The iGaming industry cut thousands of jobs in Q1 2026. Playtika: 500 roles. IGT: 700 roles. Aristocrat: closed its entire Malta office. Bragg Gaming, Gaming Innovation Group , Underdog Fantasy, DraftKings Inc. – the list keeps growing. And this is before the UK’s Remote Gaming Duty doubles to 40% in April. Three forces behind this: tax pressure, AI reducing headcount requirements, and market entries that did not deliver on the timelines operators built their cost bases around. We are not going to pretend this is good news. It is not. Thousands of experienced professionals are out of work. But we are going to be direct about what this means for operators who are watching this and thinking about their own support teams: Building large internal support teams carries structural risk. When the market shifts – a tax hike, a regulation change, a product pivot, a merger – internal teams become a cost problem that gets solved with layoffs. Every time. The managed outsourcing model exists specifically to absorb this risk. When an operator works with Workanova , their support operation flexes with their business. New market? We add agents and languages. Contraction? We reallocate. Platform change? We retrain. The operator never faces the decision of letting 100 people go because a project ended or a market did not perform. That is not a sales pitch. That is the structural advantage of the model. To the professionals affected by these cuts: the iGaming talent market just got deeper. Belgrade alone has hundreds of experienced professionals available. Workanova is actively growing and hiring. If you have experience in player support, operations, QA, payments, or platform management – we want to hear from you. office@workanova.com or DM our CEO Andrija Knezevic directly. The revenue story for 2025 was strong. The workforce story for 2026 does not have to be. #iGaming #Hiring #BPO #Outsourcing #CustomerSupport #Workanova #Jobs